Authorized Sellers

Polynae is committed to delivering products of consistent quality and authenticity. When you buy from an authorized seller, you can trust that you're getting a genuine Polynae product backed by our warranties, returns, and customer support.

Policy Against Unauthorized Resale

Polynae does not permit the resale of our products by anyone who is not an authorized seller. Products listed on third-party marketplaces and resale channels — including Amazon, eBay, Walmart Marketplace, Alibaba, Temu, TikTok Shop, Facebook Marketplace, and similar sites — are not authorized unless we have said so in writing. Products from these sources may be expired, damaged, tampered with, repackaged, or counterfeit, and we cannot verify their safety or quality.

If you'd like to carry our products, you can submit a wholesale inquiry at https://polynae.com/pages/wholesale.

Authorized Sellers

Our authorized sellers are:

• https://polynae.com (our official website), and
• select retailers and wholesalers with a current written agreement with us.

If you're not sure whether a seller is authorized, email us at hello@polynae.com before you buy.

Impact on Warranty and Returns

Products purchased from unauthorized sellers are not covered by our warranties and are not eligible for returns, exchanges, refunds, or support from Polynae. We may ask for proof of purchase from an authorized seller before processing any claim.

Tips to Avoid Counterfeit Products

• Buy direct when in doubt. Purchasing from https://polynae.com is the safest way to know you're getting the real thing.
• Watch the price. Steep discounts often signal counterfeit, expired, or diverted product.
• Look for clear contact info. Sellers without a real address, return policy, or way to reach them should raise a flag.
• Inspect what you receive. Check packaging, seals, and labeling — and contact us if anything looks off.

Contact Us

Questions, or want to report a suspicious listing? Reach us at:

Polynae
hello@polynae.com