Privacy Policy

This Privacy Policy describes how Polynae ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit or use https://polynae.com (the "Site"), place an order, create an account, subscribe to our emails or SMS, contact customer support, or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, billing address, shipping address.
• Order and transaction information: products purchased, order history, payment status, refund history, exchange history, and customer service records.
• Account information: login details, saved preferences, wish lists, and account settings, if you create an account.
• Device and usage information: IP address, browser type, operating system, device identifiers, approximate location, referring URLs, pages viewed, session activity, and interactions with the Site.
• Marketing information: preferences, campaign engagement, ad interactions, and subscription status for email and SMS communications.
• User content: reviews, testimonials, survey responses, photos, videos, messages, and other content you submit to us.
• Information from third parties: payment processors, fraud-prevention partners, advertising networks, analytics providers, shipping providers, and other business partners.

2. How We Collect Information

We collect information:

• directly from you when you place an order, fill out forms, sign up for marketing, or contact us;
• automatically through cookies, pixels, log files, SDKs, and similar technologies;
• from service providers and partners that support our store operations, payment processing, advertising, fraud prevention, shipping, and analytics.

3. How We Use Information

We may use personal information to:

• provide, operate, maintain, and improve the Site and our business;
• process and fulfill orders, payments, returns, refunds, replacements, and exchanges;
• provide shipping, tracking, and delivery updates;
• respond to inquiries, complaints, and customer support requests;
• verify orders, detect fraud, prevent abuse, investigate suspicious activity, and protect our rights;
• personalize your experience and remember your preferences;
• send transactional communications and, where permitted, promotional email and SMS messages;
• measure campaign performance, analyze traffic, and improve advertising efficiency;
• enforce our Terms of Service and other policies;
• comply with legal obligations, court orders, tax requirements, and lawful requests.

4. How We Disclose Information

We may disclose personal information to trusted third parties as reasonably necessary to run our business, including:

• e-commerce platform providers, including Shopify and related integrations;
• payment processors and fraud-prevention providers;
• warehousing, fulfillment, shipping, and logistics partners;
• website hosting, cloud storage, IT, and security providers;
• customer support, communications, and helpdesk providers;
• analytics, advertising, social media, and marketing partners;
• professional advisers such as lawyers, accountants, auditors, and insurers;
• buyers, successors, or affiliates in connection with a merger, financing, acquisition, restructuring, or sale of assets.

We may also disclose information when we believe disclosure is appropriate to comply with law, enforce our agreements, protect the rights and safety of our business or others, or prevent fraud or illegal activity.

5. Shopify

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases, and general Shopify applications. Shopify and certain integrated services may process personal information for checkout, payment processing, store administration, analytics, fraud prevention, and other operational purposes.

6. Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate the Site, understand user behavior, remember preferences, measure marketing performance, and personalize content and advertisements. For more information, please see our Cookie Policy.

7. Marketing Communications

If you opt in, we may send you marketing emails and SMS messages. You may unsubscribe from marketing emails using the unsubscribe link in the message. You may opt out of marketing texts by replying STOP, where applicable. Even if you opt out of marketing, we may still send non-promotional messages relating to orders, returns, account updates, product safety notices, or policy changes.

8. User-Generated Content

If you submit a review, testimonial, photo, video, or other content to us, you grant us the rights described in our Terms of Service. Content you choose to submit publicly may be visible to others. We are not responsible for how third parties use information that you make publicly available.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain records, resolve disputes, enforce agreements, detect fraud, and comply with tax, accounting, legal, or regulatory obligations. We may retain de-identified or aggregated information for a longer period.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or electronic storage system is guaranteed to be completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your U.S. state of residence, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, or a copy of certain data, or to opt out of certain targeted advertising or profiling activities. We may need to verify your identity before processing a request, and we may deny or limit a request where permitted by law.

To submit a privacy request, contact us at hello@polynae.com. Authorized agents may be required to provide proof of authority and verification information.

12. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Third-Party Websites

The Site may link to websites, applications, or services operated by third parties. We do not control those third parties and are not responsible for their privacy, security, content, or practices. Your use of third-party services is at your own risk and subject to their terms and policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time in our discretion. The revised version will be posted on this page with a new "Last updated" date. Your continued use of the Site after any update constitutes your acceptance of the revised Privacy Policy to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Polynae
249 Broome Street New York, NY 10002
hello@polynae.com