Customer Relations · Part-time · Remote · New York, NY

Summary

Be the voice customers hear when they reach out on social, in DMs, and in reviews. You'll build relationships, answer questions, and bring real customer insight back to the team.

Salary

$25,000–$42,000/year (based on ~20 to 25 hours/week).

About the Role

The way we respond to customers shapes whether they trust us. As Community Manager, you'll handle inbound conversation across Instagram, TikTok, Facebook, Reddit, and our review platforms, and feed what you hear back to brand, product, and customer service.

What You'll Do

• Respond to comments, DMs, and tags across our social channels
• Moderate community spaces and flag concerns to the right internal owner
• Surface common questions, complaints, and product feedback in weekly recaps
• Identify and engage with brand advocates, UGC creators, and superfans
• Partner with the Brand Manager and Copywriter on tone, responses, and community campaigns
• Help us spot product, content, and customer service opportunities before they become bigger issues

What We're Looking For

• 2+ years managing community or social for a consumer brand
• A warm, patient, on-brand writing style; you handle hard messages with care
• Familiarity with social management tools (Sprout, Dash Hudson, Sprinklr, or similar)
• Comfort with light reporting and weekly summaries
• Experience with sensitive or personal-topic categories is a plus